Term and Conditions

Welcome to Happy Pet Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making purchases, you agree to comply with these terms. We’ve written this document in clear language to ensure you understand your rights and responsibilities as our valued customer.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website at wetdrydogfood.com is available to users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product designs, is the property of Happy Pet Shop or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our dog products including:

• Dog Beds & Baskets
• Dog Bowls & Feeders
• Dog Clothing
• Dog Crates & Travel Accessories
• Grooming & Care Products
• Dog Food (Dry, Wet, and Special Diets)
• Toys and Training Equipment

While we strive for accuracy, slight variations in color or size may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3. Ordering and Payment

3.1 Placing Orders

By placing an order, you:

• Agree to pay the full amount including shipping and taxes
• Confirm all provided information is accurate
• Authorize us to verify your payment details

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on location and customs processing.

4.3 Delivery Issues

You are responsible for:

• Providing accurate shipping information
• Being available to accept delivery
• Any additional customs fees or taxes in your country

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the delivery date for most items. To initiate a return:

1. Email [email protected] for return authorization
2. Wait for approval and RMA number
3. Ship items back with RMA number clearly marked

5.2 Return Conditions

Items must be:

• In original condition (unused, unwashed, with tags)
• In original packaging when possible
• Accompanied by order confirmation or packing slip

5.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened dog food (dry or wet)
• Opened supplements or special food
• Used grooming products

5.4 Refund Process

Refunds:

• Are processed within 5-7 business days after we receive your return
• Are issued to your original payment method
• Do not include original shipping costs (unless the return is our error)

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for:

• Maintaining confidentiality of your login details
• All activities under your account
• Promptly notifying us of any unauthorized access

6.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ enjoyment of the site
• Submit false or misleading information

7. Limitation of Liability

Happy Pet Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Any product misuse or failure to follow manufacturer instructions

Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms and Conditions periodically. The “Last Updated” date at the top will reflect any changes. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA. Any disputes shall be resolved in the courts of Bexar County, Texas.

11. Contact Information

For questions about these Terms or any other inquiries:

Happy Pet Shop
2726 Todds Lane
San Antonio, TX 78225 USA
Email: [email protected]