Shipping Policy

At Happy Pet Shop, we’re committed to making sure both you and your furry friend are completely satisfied with every purchase. Whether you’re shopping for cozy dog beds, nutritious food, or fun toys, we’ve got you covered with our straightforward shipping and returns policy.

Shipping Information

Order Processing Time

We typically process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve you better:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Our Pawsitive Returns Policy

We understand that sometimes things don’t work out as planned. That’s why we offer a 15-day return window from the date of delivery for most items. Here’s how our simple return process works:

Step 1: Request Return Authorization

Before sending anything back, please email us at [email protected] with:

• Your order number
• Items you wish to return/exchange
• Reason for return

You may use this template for your email:

Step 2: Wait for Approval

Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number. Please include this number with your return.

Step 3: Package and Ship

Please ensure:

• Items are in original condition – unused, unwashed, with all tags attached
• Original packaging is used when possible
• Include a copy of your order confirmation or packing slip
• Clearly mark the RMA number on the package

Ship your return to:

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 5-7 business days after we receive your return
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable

Exchanges

For exchanges:

• Follow the same return process above
• Include a note specifying the replacement item(s) you’d like
• You’ll be responsible for any price difference and additional shipping costs

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened packages of Dog Supplements & Special Food
• Used Dog Grooming & Care products
• Opened Dry Dog Food or Wet Dog Food

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.